DT800 Money Counter
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DT800 - Adjusting the Feeding Gap
The following video will demonstrate how to ensure a trouble-free counting operation https://youtu.be/Uwla48xbqxM Please ensure the Thickness Wheel is adjusted properly: The Thickness Wheel is located on the back of the machine, an adjustable button that has an arrow (↔) and a positive (+) and... -
Step 1: Make sure the back cover is properly closed. This video will demonstrate how to properly close the back cover https://youtu.be/gVt4dhiGhnA If the back cover feels loose, please proceed to the next step. Step 2: Check if there is any damage to the closing mechanism or missing screws. T...
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DT800 - CE Errors Troubleshooting
PLEASE REACH OUT TO THE SUPPORT TEAM IF YOU GET ANY OF THE FOLLOWING ERROR NOTIFICATIONS CE01- UV SENSOR CE02- SPEED SENSOR CE03 - RIGHT COUNTING SENSOR CE04 - LEFT COUNTING SENSOR CE05 - START (HOPPER) SENSOR CE06 - MG SENSOR CE07 - KEYBOARD SENSOR CE08 - STACKER SENSOR CE09 - REJECT IR SENSOR ... -
This video will demonstrate how to proceed with the CIS calibration: https://youtu.be/lWQXpxZAG-0 When it’s necessary to adjust the CIS sensor (often needed when the display shows repeatedly E10 IMAGE or E30 IR ERROR), please follow below step by step instructions or reach out to our support te...
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This video will demonstrate how to perform the Monthly Cleaning Process https://youtu.be/AhVS4KSIiSE
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The machine is pre-programmed to count and sort USD, CAD, MXN, EUR and GBP. It can support up to 100 currencies (subject to availability). Please reach out to our support team for guidance on how to install a new currency. It has an Auto-selection function that automatically recognizes the firs...
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If you encounter EF01 Error during the count, please follow the below instructions: Step 1: Please ensure the reject pocket is not full. Remove the notes from the reject pocket If you need to increase the reject pocket capacity, access Settings by: > Pressing OK for 5 seconds > Enter Pass...
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If you encounter EF02 Error during the count, please follow below instructions: Step 1: Check if the exchange slip is positioned correctly. Step 2: Check if the left screw is properly attached to the Exchange Slip If the left screw is loose, please tighten using a Philips screwdriver. Ensure...
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If you encounter an EF03 Error during the count, please try and remove the suspicious bill. 1. Ensure the machine is turned off 2. Open the Upper and Lower Back Compartments, check if there is a bill stuck 3. Gently remove the bill with your fingers If you encounter repetitive EF03 Errors when p...
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If you encounter an EF04 Error during the count, please follow the below instructions: Step 1: Open the back compartment and remove the stuck notes Step 2: Make sure the counting sensors are clean of dust Step 3: Ensure the counting sensor cables are plugged properly Article: https://detecku...
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The EF10 counting error can be cleared by removing the jammed notes from the Upper Back compartment and ensuring the Wheel Hoppers are adjusted properly. Article: https://deteckusa.reamaze.com/articles/dt800-tutorial If the machine displays a CE02 error at the start, please check if the motor is...
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DT800-External display showing wrong count
If the external display is reflecting a different count than what’s showing on the main display i.e. 10pcs counted on the External Display vs 13 pcs counted on the Main Display - please proceed with the below steps: 1. Perform a quick factory reset. Press “BATCH”, select “102” and press “BATCH” ... -
This video will demonstrate how to safely change the Fuse: https://youtu.be/-P8CMo8H45E Please ensure the machine is turned on before proceeding with the steps. Important: Use the same type and rating (F3A-250V). There is an extra fuse located in the power jack compartment. You can also find ad...
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DT800 - How to Change Reject Pocket Capacity
If you need to increase the reject pocket capacity, access Settings by: 1. Pressing OK for 5 seconds 2. Enter Password ↓↓↓↓ 3. Access the Sub-Menu and select “1.6 Reject Capacity” 4. Switch the default setting from 50 to 100 using the arrows 5. Press START to save your selection and go back to t... -
DT800 - How to Change the Time Clock
This video will demonstrate how to change the Time Clock https://www.youtube.com/watch?v=TNfXHCMtngA Please ensure the machine is turned on before proceeding with the steps Step 1: In order to access the SET MENU, press the OK button until you are prompted to input a password. The default passw... -
DT800 - How to check for foreign objects
Please ensure there are no foreign objects stuck in the hopper stage or loose screws in the back of the machine. This machine is equipped with magnets, which can attract other metals i.e. foreign objects mixed up with notes like paper clips, rubber bands, pieces of paper, etc. Step 1: How to ins... -
DT800 - How to remove stuck notes from the Hopper Stage
This video will demonstrate how to safely remove Notes stuck in the Hopper stage: https://youtu.be/Dfi1nmyXuYo Please ensure the machine is turned off before proceeding with the steps. 1. Loosen the Wheel by turning it clockwise, towards the "-" sign 2. Gently spin the hopper wheels backward t... -
DT800 - How to resolve bills going to the reject pocket
If you encounter issues during the count i.e. most of the bills go to the reject pocket, we recommend the following steps: Step 1: Please ensure the feeding gap is adjusted properly. Article: https://deteckusa.reamaze.com/articles/dt800-adjusting-the-feeding-gap Step 2: Clean the machine to mak... -
DT800 - How to resolve common counting errors
This article will demonstrate how to resolve the most common counting errors CAUTION: Make sure that the device is not in the vicinity of any magnetic fields or devices transmitting any signal since this may disrupt the integrated sensors. E1 (UV) Ultraviolet Possible Cause: - Suspicious Note ... -
DT800 - How to resolve common EF counting errors
This article will demonstrate how to resolve the most common EF counting errors CAUTION: Make sure that the device is not in the vicinity of any magnetic fields or devices transmitting any signal since this may disrupt the integrated sensors. CAUTION: Please ensure the device is turned off befo... -
DT800 - How to resolve E10 Error
If you encounter an E10 Image Error during the count, please remove the suspicious bill. If the error persists, please ensure 1. There is nothing obstructing the CIS sensors i.e. foreign objects. The CIS sensors are located in the back compartment. 2. Check if the CIS sensors are in good c... -
DT800 - How to resolve the E1 UV Errors
If you encounter issues during the count i.e. most of the bills go to the reject pocket and an E1 Error is flashing on the display, please proceed with the following steps Step 1: Please remove the suspicious bill(s) and resume the count Step 2: The E1 error is also related to dust accumulated ... -
DT800 - How to resolve the E2 Double and E3 Chain Errors
If you encounter issues during the count i.e. most of the bills go to the reject pocket, please check the error report (after the count press the REPORT button three times to pull out the details) If the errors are related to E2 Double Bill or E3 Chain Notes, please ensure the feeding gap is adj... -
DT800 - How to resolve the E30 IR Error
The E30 IR error is mainly caused by the detection of a suspicious bill. Step 1: Please remove the bill and resume the count (please note the image or integrated IR feature of notes may become weaker when a note is old, heavily used or accidentally washed) Step 2: The E30 error is also related ... -
DT800 - How to resolve the E4 Half Error
This video will demonstrate how to resolve repetitive errors during the count, mainly: https://youtu.be/ueCZGjqg6g0 Step 1: Adjust the Feeding Gap, tidy the notes and run a count using MDC mode. Article: https://deteckusa.reamaze.com/articles/dt800-adjusting-the-feeding-gap Step 2: Check if the... -
DT800 - How to Save Serial Number
This function allows you to save a breakdown report of the count, including the Serial Numbers, on a USB Key. Below step by step instructions: Step 1: Plug the USB Key into the Upper Port Step 2: Run a count under SDC or MDC mode. Step 3: Once complete, access the Report and Press OK. The machi... -
DT800 - How to setup the Receipt Printer
In this video, we will demonstrate how to use the Printer: https://youtu.be/oCOsTkMLJsk Plug the Printer cable in the machine printing interface (RS-232C Serial Port). Once connected, Turn On the machine, ensure the baud rate is correctly set up, and start the count. 1. Press the Report Button... -
If you encounter IMAGE LOADING FAIL once you power on a newly purchased Money Counter, please reach out to our customer support team for quick assistance. In case there was a recent failed attempt to update a newly released software i.e. the USB key was removed before completing the upgrade, w...
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If you encounter issues during the count i.e. impeller not rotating properly or flying bills, we recommend the following steps: Step 1: Please check if the impeller belt is in the right position. This video will demonstrate how to safely open the machine and ensure the cables are plugged proper...
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DT800 - LCD Display Screen is not turning On
If the screen is not turning on, please contact our support team at support@deteckusa.com for a quick resolution. -
DT800 - Machine is Counting Bills without showing Numbers (Stop Sign Error)
If the machine is counting bills without showing numbers on the display and prompting you with a STOP sign, please proceed with the following steps Step 1: Check if there is an error code when starting the machine (i.e. CE02). If not, please check if there is anything obstructing the Hopper Star... -
DT800 - Machine Not Turning On
Please check the fuse compartment. Press on the below article which will help demonstrate how to check if a fuse is damaged and how to replace a damaged fuse Article: https://deteckusa.reamaze.com/kb/dt600/dt600-fuse-replacement If the issue is not related to the fuse, please try replacing the p... -
Following these periodic cleaning routines, will help to keep the machine in the optimum condition for ensuring a trouble-free operation as well as to extend the machine’s lifespan. https://youtu.be/vPhGv30_ZqM DAILY ROUTINE: Perform the following steps on a daily basis: 1. Turn Off the machine...
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If you encounter issues during the count i.e. bills are getting ripped, please Turn off the machine and proceed with the following steps: 1. Please ensure the feeding gap is adjusted properly. Article: https://deteckusa.reamaze.com/articles/dt800-adjusting-the-feeding-gap 2. Please check if t...
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This article will help troubleshoot the machine if the Motor is running properly but you are experiencing counting issues. Step 1: If the Notes are getting stuck inside the lower compartment showing EF12 and EF03 errors, please check if the Counting Belt is properly attached. Article: https://de...
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DT800-Stacker Sensor Issues (CE08 - EF05)
The CE08 Error is related to an issue with the stacker sensors. It appears as soon as you turn on the machine. Step 1: Please ensure the stacker area is clear. Remove any bills in the stacker area or clean the sensors with a dry cloth (remove dust or ink residues) Usually when the stacker sen... -
The CE05 Error is related to an issue with the start sensors. It appears as soon as you turn on the machine or when you have to manually press start to run a count under AUTO. We usually recommend keeping the dust cover when not in use, otherwise small dust particles will accumulate fast and ...
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We recommend watching this tutorial video in order to make the best use of this product. https://youtu.be/K7itH-UkHxU To ensure a trouble-free operation before starting, please make sure to: 1. Tidy up the notes on an even desk. 2. Set the position of the counting guide to be 2 to 3mm longer t...
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If you are using Windows, please check out the following Video: https://www.youtube.com/watch?v=k-DMAfhQi_c Ensure the USB Key Format is FAT32 > Right Click on the USB Key > Select Format > File System FAT32 > Click on Start to Format If you are using MAC, check out the following ...