DT800 Money Counter

  • DT800 - Adjusting the Feeding Gap

    The following video will demonstrate how to ensure a trouble-free counting operation https://youtu.be/Uwla48xbqxM Please ensure the Thickness Wheel is adjusted properly: The Thickness Wheel is located on the back of the machine, an adjustable button that has an arrow (↔) and a positive (+) and...
  • DT800 - CE Errors Troubleshooting

    PLEASE REACH OUT TO THE SUPPORT TEAM IF YOU GET ANY OF THE FOLLOWING ERROR NOTIFICATIONS CE01- UV SENSOR CE02- SPEED SENSOR CE03 - RIGHT COUNTING SENSOR CE04 - LEFT COUNTING SENSOR CE05 - START (HOPPER) SENSOR CE06 - MG SENSOR CE07 - KEYBOARD SENSOR CE08 - STACKER SENSOR CE09 - REJECT IR SENSOR ...
  • DT800 - CIS Calibration

    This video will demonstrate how to proceed with the CIS calibration: https://youtu.be/lWQXpxZAG-0 When it’s necessary to adjust the CIS sensor (often needed when the display shows repeatedly E10 IMAGE or E30 IR ERROR), please follow below step by step instructions or reach out to our support te...
  • DT800 - Cleaning Process X

    This video will demonstrate how to perform the Monthly Cleaning Process https://youtu.be/AhVS4KSIiSE
  • DT800 - Currency List

    The machine is pre-programmed to count and sort USD, CAD, MXN, EUR and GBP. It can support up to 100 currencies (subject to availability). Please reach out to our support team for guidance on how to install a new currency. It has an Auto-selection function that automatically recognizes the firs...
  • DT800 - EF02 Counting Error

    If you encounter EF02 Error during the count, please follow below instructions: Step 1: Check if the exchange slip is positioned correctly. Step 2: Check if the left screw is properly attached to the Exchange Slip If the left screw is loose, please tighten using a Philips screwdriver. Ensure...
  • DT800 - EF03 Counting Error

    If you encounter EF03 Error during the count, please remove the suspicious bill. If you encounter repetitive EF03 Errors when placing a stack of bills on the hopper stage, please follow below instructions: Step 1: Check out the IR_OUT Voltage Step-by-Step instructions: 1. Press the CUR + MODE ...
  • DT800 - EF10 Counting Error

    The EF10 counting error can be cleared by removing the jammed notes from the Upper Back compartment and ensuring the Wheel Hoppers are adjusted properly. Article: https://deteckusa.reamaze.com/articles/dt800-tutorial If the motor is running properly but you keep getting an EF10 counting error (r...
  • DT800 - Fuse Replacement

    This video will demonstrate how to safely change the Fuse: https://youtu.be/-P8CMo8H45E Please ensure the machine is turned on before proceeding with the steps. Use the same type and rating (F3A-250V). The fuses are located in the power jack compartment. Please reach out to support@deteckusa....
  • DT800 - How to Change the Time Clock

    This video will demonstrate how to change the Time Clock https://www.youtube.com/watch?v=TNfXHCMtngA Please ensure the machine is turned on before proceeding with the steps Step 1: In order to access the SET MENU, press the OK button until you are prompted to input a password. The default passw...
  • DT800 - How to remove stuck notes from the Hopper Stage

    This video will demonstrate how to safely remove Notes stuck in the Hopper stage: https://youtu.be/Dfi1nmyXuYo Please ensure the machine is turned off before proceeding with the steps. 1. Loosen the Wheel by turning it clockwise, towards the "-" sign 2. Gently spin the hopper wheels backward t...
  • DT800 - How to resolve common counting errors

    This article will demonstrate how to resolve the most common counting errors CAUTION: Make sure that the device is not in the vicinity of any magnetic fields or devices transmitting any signal since this may disrupt the integrated sensors. E1 (UV) Ultraviolet Possible Cause: - Suspicious Note ...
  • DT800 - How to resolve common EF counting errors

    This article will demonstrate how to resolve the most common EF counting errors CAUTION: Make sure that the device is not in the vicinity of any magnetic fields or devices transmitting any signal since this may disrupt the integrated sensors. CAUTION: Please ensure the device is turned off befo...
  • DT800 - How to setup the Receipt Printer

    In this video, we will demonstrate how to use the Printer: https://youtu.be/oCOsTkMLJsk Plug the Printer cable in the machine printing interface (RS-232C Serial Port).  Once connected, Turn On the machine, ensure the baud rate is correctly set up, and start the count. 1. Press the Report Button...
  • DT800 - LCD Display Screen is not turning On

    If the screen is not turning on, please contact our support team at support@deteckusa.com for a quick resolution.
  • DT800 - Machine Not Turning On

    Please check the fuse compartment. Press on the below article which will help demonstrate how to check and replace a damaged fuse Article: https://deteckusa.reamaze.com/kb/dt600/dt600-fuse-replacement If this doesn’t help resolve the problem, please contact our support team at support@deteckusa...
  • DT800 - Maintenance Procedure

    Following these periodic cleaning routines, will help to keep the machine in the optimum condition for ensuring a trouble-free operation as well as to extend the machine’s lifespan. https://youtu.be/vPhGv30_ZqM DAILY ROUTINE: Perform the following steps on a daily basis: 1. Turn Off the machine...
  • DT800-Rotators Not Working 

    This article will help troubleshoot the machine if the Motor is running properly but you are experiencing counting issues. If the Notes are getting stuck inside the lower compartment showing EF12 and EF03 errors, please check if the Counting Belt is properly attached. Article: https://deteckusa....
  • DT800-Stacker Sensor Issues (CE08 - EF05)

    The CE08 Error is related to an issue with the stacker sensors. It appears as soon as you turn on the machine. Step 1: Please ensure the stacker area is clear. Remove any bills in the stacker area or clean the sensors with a dry cloth (remove dust or ink residues) Usually when the stacker sen...
  • DT800-Start Sensor Issues

    The CE05 Error is related to an issue with the start sensors. It appears as soon as you turn on the machine or when you have to manually press start to run a count under AUTO. We usually recommend keeping the dust cover when not in use, otherwise small dust particles will accumulate fast and ...
  • DT800 - Tutorial

    We recommend watching this tutorial video in order to make the best use of this product. https://youtu.be/K7itH-UkHxU To ensure a trouble-free operation before starting, please make sure to: 1. Tidy up the notes on an even desk. 2. Set the position of the counting guide to be 2 to 3mm longer t...
  • DT800 - USB Key Instructions

    If you are using Windows, please check out the following Video: https://www.youtube.com/watch?v=k-DMAfhQi_c Ensure the USB Key Format is FAT32 > Right Click on the USB Key > Select Format > File System FAT32 > Click on Start to Format If you are using MAC, check out the following ...