If you encounter issues during the count i.e. most of the bills go to the reject pocket and an E1 Error is flashing on the display, please proceed with the following steps
Step 1: Please remove the suspicious bill(s) and resume the count
Step 2: The E1 error is also related to dust accumulated on the UV sensors; we advise properly maintaining the machine by performing a monthly clean-up.
Express Cleaning Process - https://deteckusa.reamaze.com/articles/t800-cleaning-process
Step 3: Please lower the UV sensitivity to 0.
> Access the Menu by pressing the OK button for 5 seconds and entering the password ↓↓↓↓
> Select Settings
> Select UV and press OK
> The default rate is set at 3. The range varies from 0-9. We advise gradually lowering the sensitivity. Start with 2 and press Start to save your selection.
> Repeat the process if needed, select gradually 1 and 0.
Please contact support@deteckusa.com to advise on additional troubleshooting steps.
Additional Step: If the color lenses fell off during the count, we will share additional information on how fix the problem.
