If you experience an E1 UV error during the count, it might be a Suspicious Note Detected.
Note that the image or integrated UV feature of notes may become weaker when a note is old, heavily used or when it has accidentally been washed.
Quick Resolution:
- Remove the suspicious Note
- Follow the cleaning procedure if the error persists
Article: https://deteckusa.reamaze.com/articles/dt500-cleaning-process-x
- Consider reducing the UV sensitivity by accessing the settings:
- Access the SET MENU, and press the OK button until you are prompted to input a password. The default password is ↓↓↓↓.
- Access Settings, scroll down, and select the UV Threshold sub-setting.
- The default rate is set at 5. The range varies from 0-9. We advise gradually lowering the sensitivity to 4
- Press on Start to save your selection.
- Repeat the process if needed, select gradually 3, 2, and 1.