DT500 Money Counter
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DT500 - Abnormal Errors Troubleshooting
PLEASE REACH OUT TO THE SUPPORT TEAM IF YOU GET ANY OF THE FOLLOWING ERROR NOTIFICATIONS WHEN STARTING THE MACHINE One of our team members will respond within 24hrs with a quick resolution. CE01- UV SENSOR CE02- SPEED SENSOR CE05- START (HOPPER) SENSOR CE06- MG SENSOR (left, middle & righ... -
DT500 - Adjusting the Feeding Gap
The following video will demonstrate how to ensure a trouble free counting operation: https://youtu.be/36FEySG1X0M Please ensure the Thickness Wheel is adjusted properly: The Thickness Wheel is located on the back of the machine, an adjustable button that has an arrow (↔) and a positive (+) and... -
This video will demonstrate how to proceed with the CIS and Color Balance calibration: https://youtu.be/KlH89z5UVMg CIS Calibration When it’s necessary to adjust the CIS sensor (often needed when the display shows repeatedly E10 IMAGE ERROR), please follow the below step-by-step instructions or...
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If you experience an Image Abnormal error when starting the machine, please help us identify the root cause by accessing the sensor static data interface through the following steps and pull out the CIS self-check abnormal error content: We created a step-by-step video instruction on how to comp...
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This video will demonstrate how to proceed with the CIS and Color Balance calibration: https://youtu.be/fnLY1HQix6o CIS Calibration: When it’s necessary to adjust the CIS sensor (often needed when the display shows repeatedly E10 IMAGE or E30 IR ERROR), please follow the below step-by-step inst...
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This video will demonstrate how to perform the Monthly Cleaning Process https://youtu.be/4B63P5GsYkI
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DT500 - Clear Sensor Troubleshooting
If you encounter a clear sensor abnormal error when starting the machine, please follow the steps below Step 1: Check if the stacker sensors are in good condition and clear of dust. Please use a brush or dry cloth to clean the sensors as you may get residues of ink while counting old/worn bills... -
DT500C - Maintenance Procedure
Following these periodic cleaning routines will help to keep the machine in the optimum condition for ensuring a trouble-free operation as well as to extend the machine’s lifespan. https://youtu.be/-gC2Pa5ot4g DAILY ROUTINE: Perform the following steps on a daily basis: 1. Turn Off the machine ... -
The machine is pre-programmed to count and sort USD, CAD, MXN, EUR, and GBP. It can support up to 70+ currencies (subject to availability). Please reach out to our support team for guidance on how to install a new currency. It has an Auto-selection function that automatically recognizes the fir...
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DT500 - Displaced LCD Display Screen
If the LCD screen is not in the right position, please contact our support team at support@deteckusa.com for a quick resolution. We will help repair or replace your machine! We’ve seen few incidents damaged by carrier; our packages are mishandled during shipping/transit and resulting in the disl... -
DT500 - Dynamic Data Troubleshooting
Please access the sensor dynamic data interface through the following steps and help pull out the report. We created a step-by-step video instruction on how to complete the process: https://youtu.be/nE1E7UxLjSM Step 1: Access the SET MENU by pressing the OK button until you are prompted to inpu... -
DT500 - Flying Bills during the count
If you experience flying bills during the count, please ensure there are no foreign objects or loose screws obstructing the sensors. Please inspect the back compartment and hopper stage feeding gap. Flying Bills Video: https://youtu.be/QM7L-al9GDU How to Check for obstructing objects Article: h... -
DT500 - Flying Bills with Multiple Errors
If you experience flying bills during the count, please ensure there are no foreign objects or loose screws obstructing the sensors. Please inspect the back compartment and hopper stage feeding gap. Flying Bills Video: https://youtu.be/FNrzPQYNkHs Check for obstructing objects. Article: https:/... -
This video will demonstrate how to safely change the Fuse: https://youtu.be/-P8CMo8H45E Please ensure the machine is turned on before proceeding with the steps. Important: Use the same type and rating (F3A-250V). There is an extra fuse located in the power jack compartment. You can also find ad...
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DT500 - How to change the Power Supply Box
This video will show you how to replace the power supply box https://youtu.be/UfyJNb3uvBY Please ensure the machine is turned off and the power plug is removed from the power socket before proceeding with the troubleshooting steps 1. Lay down a protective cover on the table to avoid any unwante... -
DT500 - How to Change the Time Clock
Please ensure the machine is turned on before proceeding with the steps: Step 1: In order to access the SET MENU, press the OK button until you are prompted to input a password. The default password is ↓↓↓↓. Step 2: Select User Menu and scroll down to Time Setting, then press OK Step 3: Adjust t... -
DT500 - How to check for foreign objects
Please ensure there are no foreign objects stuck in the hopper stage or loose screws in the back of the machine. This machine is equipped with magnets, which can attract other metals. Check the hopper stage and back compartment using a flashlight (if needed) to inspect the area. Hopper Stage ... -
DT500 - How to remove stuck notes from the Hopper Stage
This video will demonstrate how to safely remove Notes stuck in the Hopper stage: https://youtu.be/G_uz3E0sorc Please ensure the machine is turned off before proceeding with the steps. 1. Loosen the Wheel by turning it clockwise, towards the "-" sign 2. Gently spin the hopper wheels backward t... -
DT500 - How to resolve common counting errors
This article will demonstrate how to resolve the most common counting errors CAUTION: Make sure that the device is not in the vicinity of any magnetic fields or devices transmitting any signal since this may disrupt the integrated sensors. E1 (UV) Ultraviolet Possible Cause: - Suspicious Note ... -
DT500 - How to resolve E10 Error
This video will demonstrate how to resolve repetitive errors during the count: https://youtu.be/5GW7GvmVu4U If you encounter an E10 Image Error during the count, please remove the suspicious bill. Please note the image or integrated IR feature of notes may become weaker when a note is old, heavi... -
DT500 - How to resolve E14 Error
If you encounter E14 Error (Size/Denomination Error) while counting a stack of Mixed Denomination Bills using the “SDC” Single Denomination Count mode, please remove the top bill from the stacker and resume the count. Please ensure the Counting Guide is properly adjusted too. The “SDC” Single... -
DT500 - How to resolve the E1 UV Error
If you experience an E1 UV error during the count, it might be a Suspicious Note Detected. Note that the image or integrated UV feature of notes may become weaker when a note is old, heavily used or when it has accidentally been washed. Quick Resolution: - Remove the suspicious Note - Follow th... -
DT500 - How to resolve the E20/E21 MG Error
The E20-E21 errors are mainly caused by the detection of suspicious bills. Step 1: Please remove the bill and resume the count. The bill is not added to the count. (please note the magnetic ink feature of notes may become weaker when a note is old, heavily used or accidentally washed) Step 2: M... -
DT500 - How to setup the Receipt Printer
Plug the Printer cable in the machine printing interface (RS-232C Serial Port). The ACE DT50P Thermal Receipt Printer comes with an RS232 Serial Plug Female to Male cable. The Flash DT40P Thermal Receipt Printer comes with a USB-B to Male Serial Port cable. Once connected, Turn On t... -
If you encounter image board not responding once you power on the Money Counter, please ensure: Step 1: Cables connecting the imageboard to the mainboard are plugged properly. Article: https://deteckusa.reamaze.com/articles/dt500-image-image-load-fail-cables-connection Step 2: Please update t...
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DT500 - Image Sensitivity Troubleshooting
Please access the image sensitivity interface through the following steps: We created a step-by-step video instruction on how to complete the process: https://youtu.be/WZp5i0faWok Step 1: Access the SET MENU by pressing the OK button until you are prompted to input a password “↓↓↓↓” Step 2: Se... -
DT500 - Keyboard Error Troubleshooting
If you're encountering Keyboard Sensor Abnormal error as soon as you turn on the machine or during the count, please proceed with the following steps Step 1: Check if any of the keyboard buttons is stuck Step 2: Check if the display board is properly connected to the mainboard Article: http... -
DT500 - LCD Display Screen is not turning On
If the machine is working properly but the screen is not turning on, please contact our support team at support@deteckusa.com for a quick resolution. We will help repair or replace your machine! -
DT500 - Left-Right MG Error Troubleshooting
If you're encountering MG Middle Abnormal Error as soon as you turn on the machine or during the count, please proceed with the following steps Step 1: Clean the surface of the roller as indicated in the image below. We advise placing a brush on the roller surface and pressing start to spin th... -
DT500 - Machine Not Turning On
Please check the fuse compartment. Press on the below article which will help demonstrate how to check if a fuse is damaged and how to replace a damaged fuse Article: https://deteckusa.reamaze.com/kb/dt600/dt600-fuse-replacement If the issue is not related to the fuse, please try replacing the p... -
Please check the Serial Number (SN) located on the back of your machine. If your SN falls within this range 500DT00001-500DT00100 Article:https://deteckusa.reamaze.com/articles/dt500-cis-calibration If your SN falls within this range 500DT00100 onwards Article:https://deteckusa.reamaze.com/arti...
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Following these periodic cleaning routines, will help to keep the machine in the optimum condition for ensuring a trouble-free operation as well as to extend the machine’s lifespan. https://youtu.be/eDB2gntIAnQ DAILY ROUTINE: Perform the following steps on a daily basis: 1. Turn Off the machin...
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DT500 - MG Middle Error Troubleshooting
If you're encountering MG Middle Abnormal Error as soon as you turn on the machine or during the count, please proceed with the following steps Step 1: Clean the surface of the roller as indicated in the image below. We advise placing a brush on the roller surface and pressing start to spin th... -
If you encounter issues during the count i.e. bills are getting ripped, please Turn off the machine and proceed with the following steps: Please ensure the feeding gap is adjusted properly. Article: https://deteckusa.reamaze.com/articles/dt500-adjusting-the-feeding-gap Please check if there is...
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DT500 - Screen Panel Replacement (Lens)
This video will demonstrate how to remove the broken Screen Panel and how to apply a new one. https://www.youtube.com/watch?v=bGXb1pCfnNw Please ensure the machine is turned off and the power plug is removed from the power socket before proceeding with the troubleshooting steps It's very import... -
DT500 - Speed Error Troubleshooting
If you're encountering a Speed Sensor Abnormal error as soon as you turn on the machine or during the count, please proceed with the following steps. > If the motor is running properly and the hopper wheels are spinning, check out Step 1. > If the motor is running properly and the hopper... -
DT500 - Start Error Troubleshooting
If you're encountering Start Sensor Abnormal error as soon as you turn on the machine or during the count, please proceed with the following steps Step 1: Please clean the Start Sensor located on the Hopper Stage. Also, ensure there is no direct sunlight exposure on the sensors. Step 2: Acces... -
DT500 - Static Data Troubleshooting
Please access the sensor static data interface through the following steps and help pull out the self-check report We created a step-by-step video instruction on how to complete the process (Step 1-4): https://youtu.be/dI7yJsQmzVI Step 1: Long Press the ADD button for quick access. If this does... -
DT500 - System Parameter Missing
If you encounter a system parameter error (i.e. Machine Locked) once you power on the Money Counter, please ensure Cables connecting the imageboard to the mainboard are plugged properly. Article: https://deteckusa.reamaze.com/articles/dt500-image-image-load-fail-cables-connection If the error ... -
We recommend watching this tutorial video in order to make the best use of this product. https://youtu.be/kdOhCIC62K0 To ensure a trouble-free operation before starting, please make sure to: 1. Tidy up the notes on an even desk. 2. Set the position of the counting guide to be 2 to 3mm longer th...
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If you are using Windows, please check out the following Video: https://www.youtube.com/watch?v=k-DMAfhQi_c Ensure the USB Key Format is FAT32 > Right Click on the USB Key > Select Format > File System FAT32 > Click on Start to Format If you are using MAC, check out the following ...
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DT500 - UV Error Troubleshooting
If your experiencing UV abnormal error when powering on the machine, please follow below step by step to resolve the issue Check if the UV sensor is in good condition and clear of dust or ink residues Access the Sensor Static Data and run a self-check Article - https://deteckusa.reamaze.com/ar... -
DT600C - Abnormal Errors Troubleshooting
PLEASE REACH OUT TO THE SUPPORT TEAM IF YOU GET ANY OF THE FOLLOWING ERROR NOTIFICATIONS WHEN STARTING THE MACHINE One of our team members will respond within 24hrs with a quick resolution. CE01- UV SENSOR CE02- SPEED SENSOR CE05- START (HOPPER) SENSOR CE06- MG SENSOR (left, middle & righ... -
This video will demonstrate how to safely remove the Hopper Ear Guides https://www.youtube.com/watch?v=iHHm9vJKVSk