DT500 - MG Middle Error Troubleshooting

If you're encountering MG Middle Abnormal Error as soon as you turn on the machine or during the count, please proceed with the following steps

Step 1: Clean the surface of the roller as indicated in the image below. We advise placing a brush on the roller surface and pressing start to spin the roller. Repeat the process across the surface of the roller

Step 2: Clean the surface of the large MG sensor located in the back of the machine (as indicated in the image below)

Step 3: Consider reducing the MGB-Sensitivity by accessing the settings:

  • Access the SET MENU, press the OK button until you are prompted to input a password. The default password is ↓↓↓↓.
  • Access Settings, scroll down, and select the MGB Sensitivity sub-setting.
  • The default rate is set at 5. The range varies from 0-9. We advise to gradually lower the sensitivity to 4 (Adjust sensitivity using the upper and lower arrows)
  • Check the denomination and version of the error bill before setting the sensitivity level. Article: https://deteckusa.reamaze.com/articles/banknotes-version-new-system

  • Press Ok to save your selection
  • Repeat the process if needed, select gradually 3, 2 and 1.

Step 4: Check if the MG sensor cable is properly connected to the Mainboard
Article: https://deteckusa.reamaze.com/articles/t500-mg-sensor-cables-connection

If the issue is still not resolved, please reach out to support@deteckusa.com to advise on additional troubleshooting steps and share the below information:

  • Your Full Name: 
  • Order ID: 
  • Money Counter: DT500
  • Serial Number: (can be found on the back of the machine)
  • Abnormal Error at Start: MG Middle Error 
  • Motor Running Properly: Yes / No
  • Cleaned the Rollers: Yes / No
  • Cleaned the MG Sensors: Yes / No
  • Reduced the MG sensitivity: Yes / No
  • Checked Cable Connections: Yes / No

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