DT500 - Ripping Bills

If you encounter issues during the count i.e. bills are getting ripped, please Turn off the machine and proceed with the following steps:

1. Please ensure the feeding gap is adjusted properly. Article: https://deteckusa.reamaze.com/articles/dt500-adjusting-the-feeding-gap
2. Please check if there is any foreign object stuck in the hopper. Article: https://deteckusa.reamaze.com/articles/dt500-how-to-check-for-foreign-objects
3. Check if the bill can freely roll through the hopper stage without getting deformed or damaged. Video instruction: https://www.youtube.com/watch?v=sd9LVJAP-lA

Please reach out to our support team at support@deteckusa.com with the following details and we will quickly assist you on the most suitable troubleshoot steps:

1. Your Full Name:
2. Order ID:
3. Money Counter: DT500
4. Serial Number: (can be found on the back of the machine)
5. Any foreign object stuck: Yes / No
6. Bill can freely roll: Yes / No