Please ensure there are no foreign objects stuck in the hopper stage or loose screws in the back of the machine. This machine is equipped with magnets, which can attract other metals.
Check the hopper stage and back compartment using a flashlight (if needed) to inspect the area.
Hopper Stage
Open the back compartment and use a flashlight if needed to inspect the area. Ensure there is nothing obstructing the CIS Sensors
Additional Step:
Place a note on the hopper stage and manually roll the wheels. This will help you identify if there is something stuck and pinpoint where the foreign object is obstructing the passage.
Please check out the video link on how to perform this step:
https://www.youtube.com/watch?v=sd9LVJAP-lA
Please reach out to support@deteckusa.com if you need additional help!