If you're encountering Keyboard Sensor Abnormal error as soon as you turn on the machine or during the count, please proceed with the following steps
Step 1: Check if any of the keyboard buttons is stuck
Step 2: Check if the display board is properly connected to the mainboard
Article: https://deteckusa.reamaze.com/articles/dt500-display-cable-connection
If the issue is still not resolved, please reach out to support@deteckusa.com to advise on additional troubleshooting steps and share the below information:
- Your Full Name:
- Order ID:
- Money Counter: DT500
- Serial Number: (can be found on the back of the machine)
- Abnormal Error at Start: Keyboard Error
- Stuck Buttons: Yes / No
- Checked Cable Connections: Yes / No