If you encounter a system parameter error (i.e. Machine Locked) once you power on the Money Counter, please ensure Cables connecting the imageboard to the mainboard are plugged properly.
Article: https://deteckusa.reamaze.com/articles/dt500-image-image-load-fail-cables-connection
If the error persists, please reach out to support@deteckusa.com and help report:
- Your Full Name:
- Order ID:
- Money Counter: DT500
- Serial Number: (can be found on the back of the machine)
- System Parameter Missing
- Checked Cables Connection: Yes/ No
We will do our best to help resolve the issue!