DT500 - UV Error Troubleshooting

If your experiencing UV abnormal error when powering on the machine, please follow below step by step to resolve the issue

  1. Check if the UV sensor is in good condition and clear of dust or ink residues

  1. Access the Sensor Static Data and run a self-check Article - https://deteckusa.reamaze.com/articles/dt500-static-data-troubleshooting

Once you complete the self-check, please ensure you press the"↓" button to select UV-Y, cover the UV sensor (as indicated in the image below) and then press the "OK" button to run a self-learning check

We recommend watching the following video on how to insert the white paper. It's better to slide it manually through the hopper stage instead of opening the back and placing it on the UV Sensor (the paper will fall off once you close the cover)

Video Link: https://youtu.be/VVJWkw-_AmA

2.1. If you get a notification to remove UV paper, remove the white paper covering the UV sensor and press OK. The system will help auto-adjust the start sensor sensitivity level

Important: Once you complete the above step, Press REPORT to exit the Sensor Static Learning mode and go back to Sensor Static Data. Press START to exit.

Alternatively, you can adjust the UV Sensor Sensitivity level through the main menu (only if you are experiencing issues with the auto-adjustment tool)

Step 1: Access the SET MENU by pressing the OK button until you are prompted to input a password “↓↓↓↓”
Step 2: Select User Menu to access the settings and scroll down using the down arrow, select UV Threshold, then press OK
Step 3: Lower the sensitivity if needed and press OK to save your selection

2.2. If you get a notification to make sure the UV light is blinking, please turn off the machine and proceed to step 3

Step 3: Check if the UV sensor cable is properly connected to the Mainboard
Article: https://deteckusa.reamaze.com/articles/t500-uv-sensor-cables-connection

If the issue persists, please contact support@deteckusa.com and help report the following details. We will help provide additional troubleshooting steps!

  • Your Full Name: 
  • Order ID: 
  • Money Counter: DT500
  • Serial Number: (can be found on the back of the machine)
  • Abnormal Error at Start: UV 
  • Cleaned the UV sensor: Yes / No
  • Start Learning Mode Notification: Remove UV Paper / Make Sure UV light blinking
  • UV Sensor Sensitivity adjustment: Yes / No
  • UV sensor cables properly connected: Yes / No

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