This video will demonstrate how to resolve repetitive errors during the count, mainly:
https://youtu.be/ueCZGjqg6g0
Step 1: Adjust the Feeding Gap, tidy the notes and run a count using MDC mode.
Article: https://deteckusa.reamaze.com/articles/dt800-adjusting-the-feeding-gap
Step 2: Check if the CIS sensors are in good condition and clear of dust. Please use a brush or dry cloth to clean the sensors as you may get residues of ink while counting old/worn bills
Article: https://deteckusa.reamaze.com/articles/dt800-maintenance-procedure
Step 3: Proceed with the CIS calibration
Article: https://deteckusa.reamaze.com/articles/dt800-cis-calibration
Step 4: Proceed with the White Paper Calibration
Article: https://deteckusa.reamaze.com/articles/dt800-white-paper-calibration
Please do not hesitate to reach out if you need additional support, you can email us on support@deteckusa.com or Contact us directly through the portal below.