DT800 - Impeller Not Spinning

If you encounter issues during the count i.e. impeller not rotating properly or flying bills, we recommend the following steps:

Step 1:  Please check if the impeller belt is in the right position. This video will demonstrate how to safely open the machine and ensure the cables are plugged properly

How to Open the Right Side of the machine - https://youtu.be/udH0DBomExs

CAUTIOUS: Prior to Opening the Machine, please ensure the Money Counter is turned off and the Power Cable is unplugged from the Wall or Ground Power Socket

Please carefully follow these steps to ensure the Machine doesn't get damaged.

1. Place a piece of cloth on a solid flat surface table. This will help reduce scratches while performing the troubleshooting step
2. Open the Top Cover of the Machine
3. Use a long Philips Screwdriver to unscrew the right side of the Machine (The side next to the START button). There are 2 screws on the bottom and 3 on the inside.
4. Check if the small belt is properly attached as shown in the picture below

Step 2: Check if the cable plugs are properly connected to the Power Board

If the above steps don’t help resolve the issue, please help share below detailed report with support@deteckusa.com so we can help advice on additional troubleshooting steps.

  • Your Full Name: 
  • Order ID: 
  • Money Counter: DT800
  • Serial Number: (can be found on the back of the machine)
  • Any foreign object stuck: Yes / No
  • Belt Properly Positioned: Yes / No
  • Error Code in the Report Page: (?) *

* (In order to pull out the error codes from the report page, simply run a count with a small stack of bills and once the count is over, press the REPORT button three times to access the error report page).

Contact Us

Not finding what you're looking for? Contact Us Directly