If you encounter IMAGE LOADING FAIL once you power on a newly purchased Money Counter, please reach out to our customer support team for quick assistance.
In case there was a recent failed attempt to update a newly released software i.e. the USB key was removed before completing the upgrade, we suspect the Main IC software could have been affected. If that’s the case, please follow below step by step instructions to resolve the issue (clear instructions on how to upgrade the Main Software):
Article: https://deteckusa.reamaze.com/articles/dt800-main-software-update-bin
We also recommend checking if the cables are plugged correctly by pressing on below article
Article: https://deteckusa.reamaze.com/articles/dt800-image-load-fail-cables-connection
If both steps fail to resolve the issue, please reach out to our customer support team for quick assistance.