If you encounter IMAGE LOADING FAIL once you power on a newly purchased Money Counter, please reach out to our customer support team for quick assistance.
Now in case there was a recent failed attempt to update a newly released software i.e. the USB key was removed before completing the upgrade, we suspect the Main IC software could have been affected. If that’s the case, please proceed to step 1, otherwise proceed to step 2.
Step 1: Press the link below to upgrade the UDISK_APP
Article: DT600 - UDISK_APP Update
https://deteckusa.reamaze.com/kb/dt600/dt600-udisk-app-update
Once you finish installing the “UDISK_APP_UPGRADE” pack, please format the USB flash disk; and press the link below to upgrade the Main Software (.ZPK)
Article: DT600 - Main Software Update (ZPK)
https://deteckusa.reamaze.com/kb/dt600/dt600-main-software-update-zpk
Step 2: Ensure the cable connecting the imageboard to the mainboard is plugged in properly.
https://deteckusa.reamaze.com/kb/dt600/dt600-image-load-fail-cables-connection
If both steps fail to resolve the issue, please reach out to our customer support team for quick assistance.