DT600 Money Counter

  • DT600 - Adjusting the Feeding Gap

    The following video will demonstrate how to ensure a trouble free counting operation https://youtu.be/gRl7p2jGHfU Please ensure the Thickness Wheel is adjusted properly: The Thickness Wheel is located on the back of the machine, an adjustable button that has an arrow (↔) and a positive (+) and...
  • DT600-CE02 Troubleshooting

    If you're encountering CE02 error as soon as you turn on the machine or during the count, please proceed with the following steps. If the motor is running properly and the hopper wheels are spinning, check out Step 1. If the motor is running properly and the hopper wheels are Not spinning, check...
  • DT600-CE04 Troubleshooting

    If you're encountering CE04 error as soon as you turn on the machine or during the count, please proceed with the following steps Step1: Check if the cable is properly connected. This video will demonstrate how to safely open the machine and ensure the cables are plugged properly https://youtu...
  • DT600-CE05 Troubleshooting

    If you're encountering CE05 error as soon as you turn on the machine or during the count, please proceed with the following steps Step 1: Please clean the Start Sensor located on the Hopper Stage. Step 2: Check the Start Sensor voltage 1. Long press the ADD button to access the Voltage Das...
  • DT600-CE06 Troubleshooting

    If you're encountering CE06 error as soon as you turn on the machine or during the count, please proceed with the following steps Step 1: Clean the surface of the roller as indicated in the image below. We advise placing a brush on the roller surface and pressing start to spin the roller. Repeat...
  • DT600-CE08 Troubleshooting

    If you encounter a CE08 error when starting the machine, please follow the steps below Step 1: Check if the stacker sensors are in good condition and clear of dust. Please use a brush or dry cloth to clean the sensors as you may get residues of ink while counting old/worn bills Step 2: Check ...
  • DT600 - CE Errors Troubleshooting

    PLEASE REACH OUT TO THE SUPPORT TEAM IF YOU GET ANY OF THE FOLLOWING ERROR NOTIFICATIONS CE01- UV SENSOR CE02- SPEED SENSOR CE03 - RIGHT COUNTING SENSOR CE04 - LEFT COUNTING SENSOR CE05 - START (HOPPER) SENSOR CE06 - MG SENSOR CE07 - KEYBOARD SENSOR CE08 - STACKER SENSOR One of our team members...
  • DT600 - CIS Calibration

    This video will demonstrate how to proceed with the CIS calibration: https://youtu.be/LCuoW-nJfko When it’s necessary to adjust the CIS sensor (often needed when the display shows repeatedly E10 IMAGE or E30 IR ERROR), please follow below step by step instructions or reach out to our support tea...
  • DT600 - Cleaning Process

    This video will demonstrate how to perform the Monthly Cleaning Process https://www.youtube.com/watch?v=Vu3EbesNCls
  • DT600 - Currency List

    The machine is pre-programmed to count and sort USD, CAD, MXN, EUR, and GBP. It can support up to 100 currencies (subject to availability). Please reach out to our support team for guidance on how to install a new currency. It has an Auto-selection function that automatically recognizes the fir...
  • DT600 - Displaced LCD Display Screen

    If the LCD screen is not in the right position, please contact our support team at support@deteckusa.com for a quick resolution.
  • DT600 - Flying Bills during the count

    If you experience flying bills during the count, please ensure there are no foreign objects or loose screws obstructing the sensors. Please inspect the back compartment and hopper stage feeding gap. - Flying Bills Video: https://youtu.be/QM7L-al9GDU - How to Check for obstructing objects Trouble...
  • DT600 - Flying Bills with Multiple Errors

    If you experience flying bills during the count, please ensure there are no foreign objects or loose screws obstructing the sensors. Please inspect the back compartment and hopper stage feeding gap. - Flying Bills Video: https://youtu.be/FNrzPQYNkHs - Check for obstructing objects - Troubleshoot...
  • DT600 - Fuse Replacement

    This video will demonstrate how to safely change the Fuse: https://youtu.be/-P8CMo8H45E Please ensure the machine is turned on before proceeding with the steps. Use the same type and rating (F3A-250V). The fuses are located in the power jack compartment. Please reach out to support@deteckusa....
  • DT600 - How to Change the Time Clock

    This video will demonstrate how to change the Time Clock https://www.youtube.com/watch?v=TNfXHCMtngA Please ensure the machine is turned on before proceeding with the steps Step 1: In order to access the SET MENU, press the OK button until you are prompted to input a password. The default passw...
  • DT600 - How to check for foreign objects

    Please ensure there are no foreign objects stuck in the hopper stage or loose screws in the back of the machine. This machine is equipped with magnets, which can attract other metals. Open the back compartment and use a flashlight if needed to inspect the area. Additional Step: Place a not...
  • DT600 - How to remove stuck notes from the Hopper Stage

    This video will demonstrate how to safely remove Notes stuck in the Hopper stage: https://youtu.be/G_uz3E0sorc Please ensure the machine is turned off before proceeding with the steps. 1. Loosen the Wheel by turning it clockwise, towards the "-" sign 2. Gently spin the hopper wheels backward t...
  • DT600 - How to resolve common counting errors

    This article will demonstrate how to resolve the most common counting errors CAUTION: Make sure that the device is not in the vicinity of any magnetic fields or devices transmitting any signal since this may disrupt the integrated sensors. E1 (UV) Ultraviolet Possible Cause: - Suspicious Note ...
  • DT600 - How to resolve E10 Error

    If you encounter E10 Image Error during the count, please remove the suspicious bill. If the error persists, please ensure 1. There is nothing obstructing the CIS sensors i.e. foreign objects. The CIS sensors are located in the back compartment. 2. Check if the CIS sensors are in good condit...
  • DT600 - How to resolve E14 Error

    If you encounter E14 Error (Size/Denomination Error) while counting a stack of Mixed Denomination Bills using the “SDC” Single Denomination Count mode, please remove the top bill from the stacker and resume the count. Please ensure the Counting Guide is properly adjusted too. The “SDC” Single...
  • DT600 - How to resolve the E20 MG Error

    The E20 MG error is mainly caused by the detection of a suspicious bill. Please remove the bill and resume the count. The bill is not added to the count. (please note the magnetic ink feature of notes may become weaker when a note is old, heavily used or accidentally washed) If you experience mu...
  • DT600 - How to resolve the E30 IR Error

    The E30 IR error is mainly caused by the detection of a suspicious bill. Step 1: Please remove the bill and resume the count (please note the image or integrated IR feature of notes may become weaker when a note is old, heavily used or accidentally washed) Step 2: The E30 error is also related ...
  • DT600 - How to resolve the E4 Half Error

    This video will demonstrate how to resolve repetitive errors during the count: https://youtu.be/5GW7GvmVu4U We recommend following the below step by steps to resolve the repetitive E4 Half Error encountered during the count. Please ensure: Step 1: There are no foreign objects stuck in the hopp...
  • DT600 - How to Save Serial Number

    This function allows you to save a breakdown report of the count, including the Serial Numbers, on a USB Key. Below step by step instructions: Step 1: Plug the USB Key into the Inner Port Step 2: Run a count under SDC or MDC mode. Step 3: Once complete, access the Report and Press OK. The machi...
  • DT600 - Image Loading Fail

    If you encounter IMAGE LOADING FAIL once you power on a newly purchased Money Counter, please reach out to our customer support team for quick assistance. Now in case there was a recent failed attempt to update a newly released software i.e. the USB key was removed before completing the upgrad...
  • DT600 - LCD Display Screen is not turning On

    If the screen is not turning on, please contact our support team at support@deteckusa.com for a quick resolution.
  • DT600 - Machine is Counting Bills without showing Numbers (Stop Sign Error)

    If the machine is counting bills without showing numbers on the display and prompting you with a STOP sign, please proceed with the following steps: Step 1: Check if there is any error code when starting the machine (i.e. CE02). If not, please check if there is anything obstructing the Hopper ...
  • DT600 - Machine Not Turning On

    Please check the fuse compartment. Press on below article which will help demonstrate how to check and replace a damaged fuse Article: DT600 - Fuse Replacement https://deteckusa.reamaze.com/kb/dt600/dt600-fuse-replacement If this doesn’t help resolve the problem, please contact our support team...
  • DT600 - Maintenance Procedure

    Following these periodic cleaning routines, will help to keep the machine in the optimum condition for ensuring a trouble-free operation as well as to extend the machine’s lifespan. https://youtu.be/UkZ5jtdACsw DAILY ROUTINE: Perform the following steps on a daily basis: 1. Turn Off the machine...
  • DT600 - Multiple Errors During the Count 

    If you experience multiple errors during the count (E30 IR, E20 MG, E10 Image, and E4 Half Note), please follow the below instructions on how to resolve the issue. Please ensure: Step 1: There are no foreign objects stuck in the hopper stage or loose screws in the back of the machine. This mach...
  • DT600-Ripping Bills

    If you encounter issues during the count i.e. bills are getting ripped, please Turn off the machine and proceed with the following steps: Please ensure the feeding gap is adjusted properly. Article: https://deteckusa.reamaze.com/kb/dt600/dt600-adjusting-the-feeding-gap Please check if there is...
  • DT600 - Tutorial

    We recommend watching this tutorial video in order to make the best use of this product. https://youtu.be/KrPU09tYDlA To ensure a trouble-free operation before starting, please make sure to: 1. Tidy up the notes on an even desk. 2. Set the position of the counting guide to be 2 to 3mm longer t...
  • DT600 - USB Key Instructions

    If you are using Windows, please check out the following Video: https://www.youtube.com/watch?v=k-DMAfhQi_c Ensure the USB Key Format is FAT32 > Right Click on the USB Key > Select Format > File System FAT32 > Click on Start to Format If you are using MAC, check out the following ...
  • DT600 - White Paper Calibration

    This video will demonstrate how to perform the white paper calibration in case you experience repetitive counting errors such as E4. https://youtu.be/_3zy7u3XCMs Please ensure the machine is turned on before proceeding with the steps. 1. Long press the ADD button to access the Voltage Dashboar...