DT600-Ripping Bills

If you encounter issues during the count i.e. bills are getting ripped, please Turn off the machine and proceed with the following steps:

  1. Please ensure the feeding gap is adjusted properly. Article: https://deteckusa.reamaze.com/kb/dt600/dt600-adjusting-the-feeding-gap
  2. Please check if there is any foreign object stuck in the hopper. Article: https://deteckusa.reamaze.com/articles/dt600-how-to-check-for-foreign-objects
  3. Check if the bill can freely roll through the hopper stage without getting deformed or damaged. Video instruction: https://www.youtube.com/watch?v=sd9LVJAP-lA

Please reach out to our support team at support@deteckusa.com with the following details and we will quickly assist you on the most suitable troubleshoot steps:

  1. Your Full Name: 
  2. Order ID: 
  3. Money Counter: DT600
  4. Serial Number: (can be found on the back of the machine)
  5. Any foreign object stuck: Yes / No
  6. Bill can freely roll: Yes / No

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