The E30 IR error is mainly caused by the detection of a suspicious bill.
Step 1: Please remove the bill and resume the count (please note the image or integrated IR feature of notes may become weaker when a note is old, heavily used or accidentally washed)
Step 2: The E30 error is also related to dust accumulated on the CIS sensors; we advise properly maintaining the machine by performing weekly and monthly clean up.
Maintenance Procedure - https://deteckusa.reamaze.com/kb/dt600/dt600-maintenance-procedure
Express Cleaning Process - https://deteckusa.reamaze.com/articles/dt600-cleaning-process-x
Step 3: Please ensure the Feeding Gap is properly adjusted and the stack of notes is placed properly on the hopper stage. Please check the following article on:
How to adjust the feeding gap - https://deteckusa.reamaze.com/kb/dt600/dt600-adjusting-the-feeding-gap
Notes selection - https://youtu.be/zssJXTz9Two
Step 4: If the error persists, please proceed with the CIS calibration.
Article - https://deteckusa.reamaze.com/kb/dt600/dt600-cis-calibration
4.1. If the CIS calibration was successful and you are still experiencing E30 IR Error:
4.1.1. Please lower the IR sensitivity to 0.
> Access the Menu by pressing the OK button for 5 seconds and entering the password ↓↓↓↓
> Select Settings
> Scroll down to IR and press ok
> Reduce the sensitivity from 1 to 0, Press Start to save your selection
4.1.2. We might need your help extracting the data to analyze the suspicious bills. Article - https://deteckusa.reamaze.com/articles/dt600-mdc-data-extraction
4.2. If the CIS calibration fails or timeout, please check out the following article on how to remediate the problem - https://deteckusa.reamaze.com/articles/dt600-cis-calibration-failed
It will be very helpful if you can send us a video by WhatsApp +1(332) 895-2855 or email showing us the Error Notification during the count and highlighting (1) the type of bill causing the error and (2) denomination(s).
Please contact email@example.com to advise on additional troubleshooting steps.
Important Note: if the IR error is related to 50 or 100$ bills, please check the software version by accessing the Menu and selecting Version.
> Access the Settings by Pressing the OK button for 5 seconds and entering the password ↓↓↓↓
> Scroll down to Version and Press OK
> If the version of your device is 20210427WX / FT_2DN20210426_A1, please contact firstname.lastname@example.org for a quick software update