If you experience flying bills during the count, please ensure there are no foreign objects or loose screws obstructing the sensors.
Please inspect the back compartment and hopper stage feeding gap.
- Flying Bills Video: https://youtu.be/FNrzPQYNkHs
- Check for obstructing objects - Article: https://deteckusa.reamaze.com/articles/dt600-how-to-check-for-foreign-objects
If this doesn’t help resolve the issue, please ensure:
- The Machine is counting properly using CNT mode and different speed levels
- The Machine is counting properly using MDC mode and different speed levels
Please report the findings to our support team and we will help dispatch a software upgrade.
Reach out to support@deteckusa.com or through our Whatsapp (332) 895-2855, sharing the following details:
Name:
Money Counter: DT600
Order ID:
Serial Number: (located on the back of the machine)
Issue: Report under which counting mode and speed the bills are flying.