Step 1: Make sure the back cover is properly closed.
This video will demonstrate how to properly close the back cover
https://youtu.be/gVt4dhiGhnA
If the back cover feels loose, please proceed to the next step.
Step 2: Check if there is any damage to the closing mechanism or missing screws.
This video will demonstrate how to safely open the machine
Left Side - https://youtu.be/s9Gw3BzfJvo
Right side - https://youtu.be/udH0DBomExs
CAUTIOUS: Prior to Opening the Machine, please ensure the Money Counter is turned off and the Power Cable is unplugged from the Wall or Ground Power Socket
Please carefully follow these steps to ensure the Machine doesn't get damaged.
1. Place a piece of cloth on a solid flat surface table. This will help reduce scratches while performing the troubleshooting step
2. Open the Top Cover of the Machine
3. Use a long Philips Screwdriver to unscrew the sides of the Machine. There are 2 screws on the bottom and 2 on the inside.
