DT800 - How to resolve bills going to the reject pocket

If you encounter issues during the count i.e. most of the bills go to the reject pocket, we recommend the following steps:

Step 1: Please ensure the feeding gap is adjusted properly.
Article: https://deteckusa.reamaze.com/articles/dt800-adjusting-the-feeding-gap

Step 2: Clean the machine to make sure the sensors are clear of dust. We advise properly maintaining the machine by performing weekly and monthly clean up.

Daily/Weekly Maintenance - https://deteckusa.reamaze.com/articles/dt800-maintenance-procedure
Monthly Cleaning Process - https://deteckusa.reamaze.com/articles/dt800-cleaning-process-x
Annual Cleaning Process - https://deteckusa.reamaze.com/articles/t800-cleaning-process

Step 3: Perform the CIS calibration
Article: https://deteckusa.reamaze.com/kb/dt800/dt800-cis-calibration

Step 4: Access the Voltage Dashboard and check the “switch” voltage

Please refer to the video link below for a live demonstration:

  • Press OK+MODE (or ADD+MODE) at the same time to access the voltage dashboard.
  • Cover the start sensor with your hand
  • Check if the "Switch" voltage is around 3.27v

If the voltage is different, please contact our support team support@deteckusa.com so we can quickly help troubleshoot

Abnormal Voltage

Step 5: Please ensure the solenoid valve is in the correct position (most common error codes are E2 and E3)
Article: https://deteckusa.reamaze.com/articles/dt800-solenoid-valve-position

Step 6: Please ensure the back cover is closed properly

If the back cover is not closed properly you can experience the following issues:

  • E11 and E30 error codes.
  • Ripped bills go into the reject pocket.
  • Unusual sound when counting bills

Article: https://deteckusa.reamaze.com/articles/dt800-back-cover

Step 7: If the machine is ripping bills, please check the following article:

If the above steps don’t help resolve the issue, please help share below detailed report with support@deteckusa.com so we can help advice on additional troubleshooting steps.

  • Your Full Name: 
  • Order ID: 
  • Money Counter: DT800
  • Serial Number: (can be found on the back of the machine)
  • Any foreign object stuck: Yes / No
  • The machine is clear of dust: Yes / No
  • Bills can freely roll: Yes / No
  • Error Code flashing on the screen:  (?)
  • Error Code in the Report Page: (?) *
  • Type of Bill and Denomination(s) causing this error: (?)
  • CIS calibration / Adjustment: Complete or Failed ?
  • Switch voltage: (?)
  • Back cover closing properly: Yes / No
  • Back drawer closing properly: Yes / No
  • The solenoid valve is in the correct position: Yes / No

* (In order to pull out the error codes from the report page, simply run a count with a small stack of bills and once the count is over, press the REPORT button three times to access the error report page).

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