If you encounter EF03 Error during the count, please remove the suspicious bill.
If you encounter repetitive EF03 Errors when placing a stack of bills on the hopper stage, please follow below instructions:
Step 1: Check out the IR_OUT Voltage
1. Press the CUR + MODE button at the same time
2. Press Down Arrow
3. Check IR_OUT voltage, the correct value should read 3.20
If the value is less than 3.20V, please ensure the lower and upper back compartments are properly closed. If the Error persists and the voltage is not stable, please proceed to the next step.
Step 2: Please ensure the sensors are properly cleaned with a brush or a dry cloth.
We’ve uploaded a video demonstrating how to perform the cleaning process - https://youtu.be/1Lw6Qk1oeBI
Step 3: Please ensure the light guide located on the back of the drawer is not broken
Step 4: Please check if the IR counting sensor cables are plugged properly
Please contact our support team at firstname.lastname@example.org if you have any queries or concerns running the troubleshooting steps