If you encounter issues during the count i.e. bills are getting ripped, please Turn off the machine and proceed with the following steps:
1. Please ensure the feeding gap is adjusted properly.
Article: https://deteckusa.reamaze.com/articles/dt800-adjusting-the-feeding-gap
2. Please check if there is any foreign object stuck in the hopper.
Video instructions: https://youtu.be/wa91j4-Jyaw
3. Check if the bill can freely roll through the hopper stage without getting deformed or damaged.
Video instruction: https://youtu.be/KP5TroZDTtg
Please reach out to our support team at support@deteckusa.com with the following details and we will quickly assist you with the most suitable troubleshooting steps:
Your Full Name:
Order ID:
Money Counter: DT800
Serial Number: (can be found on the back of the machine)
Any foreign object stuck: Yes / No
Bill can freely roll: Yes / No