DT800-Rotators Not Working 

This article will help troubleshoot the machine if the Motor is running properly but you are experiencing counting issues.

Step 1: If the Notes are getting stuck inside the lower compartment showing EF12 and EF03 errors, please check if the Counting Belt is properly attached.
Article: https://deteckusa.reamaze.com/articles/t800-counting-belt-troubleshooting

Step 2: If the Hopper Wheels are not rotating and after a few seconds, you get a STOP error sign notification; please check if you can manually rotate the Hopper Feeding Wheels.

1. Yes. Please check if the Hopper Wheel Belt is properly attached
Article: https://deteckusa.reamaze.com/articles/t800-hopper-wheel-belt-troubleshooting

2. Check if the motor cable is properly connected
Article: https://deteckusa.reamaze.com/articles/t800-big-motor-cables-connection

3. No. Please contact us at support@deteckusa.com for assistance.

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