Please ensure there are no foreign objects stuck in the hopper stage or loose screws in the back of the machine.
This machine is equipped with magnets, which can attract other metals i.e. foreign objects mixed up with notes like paper clips, rubber bands, pieces of paper, etc.
Step 1: How to inspect the hopper feed
Video link: https://www.youtube.com/watch?v=wa91j4-Jyaw
Step 2: Open the back compartment and use a flashlight if needed to inspect the area.
Step 3: Place a note on the hopper stage and manually roll the wheels. This will help you identify if there is something stuck and pinpoint where the foreign object is obstructing the passage.
Please check out the video link on how to perform this step: https://www.youtube.com/watch?v=KP5TroZDTtg
Please reach out to support@deteckusa.com if you need additional help!