If you encounter an image board not responding notification once you power on the Money Counter, please ensure:
Step 1: Cables connecting the imageboard to the mainboard are plugged in properly.
Article: https://deteckusa.reamaze.com/articles/t600c-image-load-fail-cables-connection
Step 2: Please update the software to the latest software
Article: https://deteckusa.reamaze.com/articles/dt600c-main-software-update-zpk
If the error persists, please reach out to support@deteckusa.com and help report:
- Your Full Name:
- Order ID:
- Money Counter: DT600C
- Serial Number: (can be found on the back of the machine)
- Image Board Not responding
- Recent Software Upgrade: Yes/ No
- Checked Cables Connection: Yes/ No
We will do our best to help resolve the issue!