The following video will demonstrate how to ensure a trouble-free counting operation:
When the notes are improperly fed into the machine, please adjust the hopper feeding gap by fine-tuning the Thickness Wheel located on the back of the machine.
Proceed with this calibration when the notes are not fed smoothly through the machine or several error messages are occurring too often.
Having the correct feeding gap will ensure smooth counting as well as a trouble-free operation.
When the hopper is too tight, please loosen it by toggling the wheel to “-”. It works for used (thicker) notes and Polymer notes to increase the gap
When the hopper is too loose, please tighten it by toggling the wheel to “+”. It works for new (thinner) notes and Polymer notes to reduce the gap
Trial and error attempts are recommended before you make the final adjustment.
Other reasons that might require readjusting the feeding gap are:
- The counting of new or mint condition notes
- The counting of poor or bad fitness condition notes
If the problem persists, please contact our support team for advice on further troubleshooting steps at email@example.com