If you encounter issues during the count i.e. bills are getting ripped, please Turn off the machine and proceed with the following steps:
- Please ensure the feeding gap is adjusted properly. Article: https://deteckusa.reamaze.com/articles/dt600c-adjusting-the-feeding-gap
- Please check if there is any foreign object stuck in the hopper and if the bills can freely roll through the hopper stage without getting deformed or damaged. Article: https://deteckusa.reamaze.com/articles/dt600c-how-to-check-for-foreign-objects
Please reach out to our support team at support@deteckusa.com with the following details and we will quickly assist you with the suitable troubleshooting steps:
- Your Full Name:
- Order ID:
- Money Counter: DT600C
- Serial Number: (can be found on the back of the machine)
- Any foreign object stuck: Yes / No
- Bill can freely roll: Yes / No