If you encounter an E10 Image Error during the count, please remove the suspicious bill. Please note the image or integrated IR feature of notes may become weaker when a note is old, heavily used, or accidentally washed.
If the error persists, please ensure
Step 1: There are no foreign objects stuck in the hopper stage or loose screws in the back of the machine.
Article: https://deteckusa.reamaze.com/articles/dt600c-how-to-check-for-foreign-objects
Step 2: Make sure the machine is clean and the sensors are clear of dust. The below image reflects a dusty image causing multiple errors during the count. Use a brush to clear the dust, a dry cloth to wipe the sensors, and Air Can if needed to blow the dust accumulated inside the machine.
Daily/Weekly Maintenance
Article: https://deteckusa.reamaze.com/articles/dt600c-maintenance-procedure
Bi-weekly/Monthly Cleaning
Article: https://deteckusa.reamaze.com/articles/dt600c-cleaning-process-x
Step 3: Check if the CIS sensors are in good condition and clear of dust. Please use a brush or dry cloth to clean the sensors as you may get residues of ink while counting old/worn bills
Step 4: Check if the hopper guides on top (white plastic) are properly adjusted, 2 or 3mm wider than the bills. If there is a big gap, this might cause E10 errors
Step 5: You are using a clean stack of notes, tidied evenly on a flat surface. Wrinkled, worn, or folded bills can cause multiple errors alerts specially 1$ and 5$ bills. Check out the following video on how to place the notes: https://youtu.be/zssJXTz9Two
Step 6: The feeding gap is adjusted properly. Please check the following article on how to adjust the gap
Article: https://deteckusa.reamaze.com/articles/dt600c-adjusting-the-feeding-gap
Step 7: Please ensure the counting bridge is in the right position prior to performing the below steps. We’ve seen a few incidents damaged by carriers; our packages are mishandled during shipping/transit and resulting in the dislocation of the stacker area.
Step 8: Once you perform all checks, please proceed with the CIS / Color Balance calibration.
Article - https://deteckusa.reamaze.com/articles/dt600c-cis-calibration
Step 9: If this doesn’t help resolve the issue, please reach out to support@deteckusa.com and we will need your help extracting the MDC Image Data. This will help us identify the root cause of the issue.
Article: https://deteckusa.reamaze.com/articles/dt600c-mdc-data-extraction
If the error persists (especially E10 errors falling within this range of 066 - 099), please reach out to support@deteckusa.com and help report:
- Your Full Name:
- Order ID:
- Money Counter: DT600C
- Serial Number: (can be found on the back of the machine)
- Any foreign object stuck: Yes / No
- CIS sensors are in good condition: Yes / No
- Bills can freely roll: Yes / No
- Error Code flashing on the screen: E10 (XXX)
- Type of Bill and Denomination(s) causing this error
- CIS calibration / Adjustment: Complete or Failed?
We will help resolve the issue by adjusting the Image Sensitivity under the settings
It will be very helpful if you can also send us a video by WhatsApp at +1(332) 895-2855 or email showing us the Error Notification during the count and highlighting (1) the type of bill causing the error and (2) denomination(s).