DT600C - How to resolve E10 Error

If you encounter an E10 Image Error during the count, please remove the suspicious bill. Please note the image or integrated IR feature of notes may become weaker when a note is old, heavily used, or accidentally washed.

If the error persists, please ensure

Step 1: There are no foreign objects stuck in the hopper stage or loose screws in the back of the machine.
Article: https://deteckusa.reamaze.com/articles/dt600c-how-to-check-for-foreign-objects

Step 2: Make sure the machine is clean and the sensors are clear of dust. The below image reflects a dusty image causing multiple errors during the count. Use a brush to clear the dust, a dry cloth to wipe the sensors, and Air Can if needed to blow the dust accumulated inside the machine.

Daily/Weekly Maintenance
Article: https://deteckusa.reamaze.com/articles/dt600c-maintenance-procedure

Bi-weekly/Monthly Cleaning
Article: https://deteckusa.reamaze.com/articles/dt600c-cleaning-process-x

Step 3: Check if the CIS sensors are in good condition and clear of dust. Please use a brush or dry cloth to clean the sensors as you may get residues of ink while counting old/worn bills

Step 4: Check if the hopper guides on top (white plastic) are properly adjusted, 2 or 3mm wider than the bills. If there is a big gap, this might cause E10 errors

Step 5: You are using a clean stack of notes, tidied evenly on a flat surface. Wrinkled, worn, or folded bills can cause multiple errors alerts specially 1$ and 5$ bills. Check out the following video on how to place the notes: https://youtu.be/zssJXTz9Two

Step 6: The feeding gap is adjusted properly. Please check the following article on how to adjust the gap
Article: https://deteckusa.reamaze.com/articles/dt600c-adjusting-the-feeding-gap

Step 7: Please ensure the counting bridge is in the right position prior to performing the below steps. We’ve seen a few incidents damaged by carriers; our packages are mishandled during shipping/transit and resulting in the dislocation of the stacker area.

Step 8: Once you perform all checks, please proceed with the CIS / Color Balance calibration.
Article -  https://deteckusa.reamaze.com/articles/dt600c-cis-calibration

Step 9: If this doesn’t help resolve the issue, please reach out to support@deteckusa.com and we will need your help extracting the MDC Image Data. This will help us identify the root cause of the issue.
Article: https://deteckusa.reamaze.com/articles/dt600c-mdc-data-extraction

If the error persists (especially E10 errors falling within this range of 066 - 099), please reach out to support@deteckusa.com and help report:

  • Your Full Name:
  • Order ID:
  • Money Counter: DT600C
  • Serial Number: (can be found on the back of the machine)
  • Any foreign object stuck: Yes / No
  • CIS sensors are in good condition: Yes / No
  • Bills can freely roll: Yes / No
  • Error Code flashing on the screen: E10 (XXX)
  • Type of Bill and Denomination(s) causing this error
  • CIS calibration / Adjustment: Complete or Failed?

We will help resolve the issue by adjusting the Image Sensitivity under the settings

It will be very helpful if you can also send us a video by WhatsApp at +1(332) 895-2855 or email showing us the Error Notification during the count and highlighting (1) the type of bill causing the error and (2) denomination(s).

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