This video will demonstrate how to safely remove Notes stuck in the Hopper stage:
https://youtu.be/G_uz3E0sorc
Please ensure the machine is turned off before proceeding with the steps.
1. Loosen the Wheel by turning it clockwise, towards the "-" sign
2. Gently spin the hopper wheels backward to pull out the stuck notes. This will prevent notes from getting ripped.
3. Adjust the Wheel Hopper back to a neutral position. Having the correct feeding gap adjusted will ensure smooth counting as well as a trouble-free operation. Trial and error attempts are recommended before you make the final adjustment and start the count.
Please reach out to support@deteckusa.com if you need help!