If you encounter EA2 error as soon as you turn on the machine or during the count please follow below instructions on how to resolve the issue.
Step 1: Please try cleaning the Stacker Sensors with clean dry cloth or a brush
The following article will demonstrate how to perform the Maintenance Procedure:
https://deteckusa.reamaze.com/articles/dt200-maintenance-procedure
Step 2: Open the left cover and check if the Stacker Sensor cable is properly connected.
This video will demonstrate how to safely open the machine and ensure the cables are plugged properly
https://www.youtube.com/watch?v=vMV2vPvn2E4
CAUTIOUS: Prior to Opening the Machine, please ensure the Money Counter is turned off and the Power Cable is unplugged from the Wall or Ground Power Socket
Please carefully follow these steps to ensure the Machine doesn't get damaged.
1. Place a piece of cloth on a solid flat surface table. This will help reduce scratches while performing the troubleshooting step
2. Use a long Philips Screwdriver to unscrew the left side of the Machine (The side next to the CUR and BATCH buttons). There are 2 screws on the bottom and 2 on the inside.
3. Check if the cable end is properly connected as shown in the picture
