DT500 - CIS Calibration Failed

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There are 4 types of CIS adjust notifications in case the calibration fails.

  1. CIS Adjust Exposure Failed: we advise cleaning the CIS tubes and White Calibration Strip. If the error persists, please check Step 1 of the troubleshooting section

  1. CIS Adjust Contrast Failed: we advise cleaning the CIS tubes and White Calibration Strip for obvious stains. Run another calibration; if the same error persists, please contact support.
  2. CIS Adjust Offset Failed: Please reach out to our support team for advice on the next steps.

  1. CIS Adjust Uniformity Failed: Please proceed to step 3 of the troubleshooting section.

If the error persists, please reach out to support@deteckusa.com and help report:

  • Your Full Name:
  • Order ID:
  • Money Counter: DT500
  • Serial Number: (can be found on the back of the machine)
  • Case ID: CIS Calibration Failed
  • Type of Error? (Exposure, Contrast, Offset, or Uniformity)
  • Cleaned the CIS sensors: Yes/No
  • Checked Cables Connection: Yes/ No
  • If the type of error is Uniformity, please report the Self Detection Error Message (step 3)
Troubleshoot Section

Step 1: Power on the machine and check if the CIS light turns blue, red, and/or green.

Step 2:

> If the lights are flashing at the start, check if the CIS cables are properly connected to the MainBoard and Image Support Board.
> If there are no lights at the start, check if the CIS cable is properly connected to the image support board

CIS cable connection - Article: https://deteckusa.reamaze.com/articles/dt500-cis-cables-connection

Step 3: Self-detection Error Process

If you get the following notification “CIS adjust uniformity failed!”, this represents a self-detection error. In order to identify the root cause, please access the sensor static data interface through the following steps and pull out the CIS self-check abnormal error content:

Step 1: Long Press the ADD button for quick access. If this doesn’t work, access the SET MENU by pressing the OK button until you are prompted to input a password “↓↓↓↓”
Step 2: Select User Menu to access the settings and scroll down using the down arrow, select Sensor Static Data, then press OK
Step 3: Press the report key and wait until the machine completes the self-test checks
Step 4: Once the motor stops turning, the CIS self-test abnormality will prompt the corresponding error report content, please report the findings so we can advise on the troubleshooting steps

When the CIS self-check is abnormal,it will show an error message on the screen. For example, cis self-test sensor abnormal or TIR light abnormal

Step 5: Press Report again to unlock the Self-Check page and Start to exit

Please reach out to support@deteckusa.com if you need help!

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