There are 4 types of CIS adjust notifications in case the calibration fails.
- CIS Adjust Exposure Failed: we advise cleaning the CIS tubes and White Calibration Strip. If the error persists, please check Step 1 of the troubleshooting section
- CIS Adjust Contrast Failed: we advise cleaning the CIS tubes and White Calibration Strip for obvious stains. Run another calibration; if the same error persists, please contact support.
- CIS Adjust Offset Failed: Please reach out to our support team for advice on the next steps.
- CIS Adjust Uniformity Failed: Please proceed to step 3 of the troubleshooting section.
If the error persists, please reach out to support@deteckusa.com and help report:
- Your Full Name:
- Order ID:
- Money Counter: DT500
- Serial Number: (can be found on the back of the machine)
- Case ID: CIS Calibration Failed
- Type of Error? (Exposure, Contrast, Offset, or Uniformity)
- Cleaned the CIS sensors: Yes/No
- Checked Cables Connection: Yes/ No
- If the type of error is Uniformity, please report the Self Detection Error Message (step 3)
Troubleshoot Section
Step 1: Power on the machine and check if the CIS light turns blue, red, and/or green.
Step 2:
> If the lights are flashing at the start, check if the CIS cables are properly connected to the MainBoard and Image Support Board.
> If there are no lights at the start, check if the CIS cable is properly connected to the image support board
CIS cable connection - Article: https://deteckusa.reamaze.com/articles/dt500-cis-cables-connection
Step 3: Self-detection Error Process
If you get the following notification “CIS adjust uniformity failed!”, this represents a self-detection error. In order to identify the root cause, please access the sensor static data interface through the following steps and pull out the CIS self-check abnormal error content:
Step 1: Long Press the ADD button for quick access. If this doesn’t work, access the SET MENU by pressing the OK button until you are prompted to input a password “↓↓↓↓”
Step 2: Select User Menu to access the settings and scroll down using the down arrow, select Sensor Static Data, then press OK
Step 3: Press the report key and wait until the machine completes the self-test checks
Step 4: Once the motor stops turning, the CIS self-test abnormality will prompt the corresponding error report content, please report the findings so we can advise on the troubleshooting steps
When the CIS self-check is abnormal，it will show an error message on the screen. For example, cis self-test sensor abnormal or TIR light abnormal
Step 5: Press Report again to unlock the Self-Check page and Start to exit
Please reach out to support@deteckusa.com if you need help!