If you are experiencing issues with the motor and rotators not working, please follow the steps below:
A. You can hear the sound of the main motor turning
Step 1: Open right cover
This video will demonstrate how to safely open the machine and ensure the cables are plugged properly https://youtu.be/zAMcgQoVVYA
CAUTIOUS: Prior to Opening the Machine, please ensure the Money Counter is turned off and the Power Cable is unplugged from the Wall or Ground Power Socket
Please carefully follow these steps to ensure the Machine doesn't get damaged.
1. Place a piece of cloth on a solid flat surface table. This will help reduce scratches while performing the troubleshooting step
2. Use a long Philips Screwdriver to unscrew the left side of the Machine (The side next to the CUR and BATCH buttons). There are 2 screws on the bottom and 2 on the inside.
Step 2: Check if drive belt is properly attached
B. You can’t hear the sound of the main motor turning
Step 1: Open left cover
This video will demonstrate how to safely open the machine and ensure the cables are plugged properly https://www.youtube.com/watch?v=vMV2vPvn2E4
CAUTIOUS: Prior to Opening the Machine, please ensure the Money Counter is turned off and the Power Cable is unplugged from the Wall or Ground Power Socket
Please carefully follow these steps to ensure the Machine doesn't get damaged.
1. Place a piece of cloth on a solid flat surface table. This will help reduce scratches while performing the troubleshooting step
2. Use a long Philips Screwdriver to unscrew the left side of the Machine (The side next to the CUR and BATCH buttons). There are 2 screws on the bottom and 2 on the inside.
Step 2: Check if the power supply cable is properly connected to the mainboard
Step 3: Check if Main Board and Power Board is properly connected
Step 4: Check if the Small Motor cable is properly connected
Step 5: Open bottom cover
This video will demonstrate how to safely open the bottom of the machine:
https://youtu.be/7Yt99tnil-k
Step 6: Check if power board capacitor cables are connected properly
Step 7: Check if the power board main motor cable is connected properly
If the issue is still not resolved, please contact support@deteckusa.com for advice on additional troubleshooting steps.